During learner feedback sessions, give specific and meaningful feedback. This will help correct isolated problems as they occur. The feedback should be delivered in a positive tone and should tell learners the degree to which their response was correct. For example, it wouldn’t be good enough to tell a call center agent they answered a call incorrectly. They need to know specifically which responses were incorrect and why. Did they do anything correctly? If so, that should be reinforced. Focus on the things the learner can control.
In Part Five of this series, we discussed the importance of providing learner feedback and establishing feedback sessions for remote workforces. We focused on ways to create virtual feedback sessions for direct one-on-one communication. However, feedback can come from your course authoring software, too. Practice exercises can provide feedback by showing learners what they did right or wrong, and may also provide explanations for why answers are correct or incorrect. Providing written explanations for why answers are right and wrong after learners complete practice exercises also works well when you don’t have the time or resources to provide individual feedback to every learner.
Confirmation feedback does just that: it provides learners with confirmation that they completed the practice exercises successfully. Any exercise in your course authoring software which provides a score is providing confirmation feedback. Trainers simply need to pay attention to scores so they can provide additional forms of feedback to learners who are struggling to succeed.
Corrective feedback provides more detailed information to learners about the accuracy of their response. This type of feedback can also be automated to an extent. One effective way to do this is by offering detailed answer explanations after practice exercises. This allows learners to compare incorrect answers with the correct answers to gain a deeper understanding of the material.
Remedial feedback gives learners guidance without explicitly giving them the correct answer. Trainers may provide additional context or reframe the original question to inspire new ways of thinking about the problem. This type of feedback can also be automated to a degree, if necessary. After learners complete the practice exercise, they review a document with the additional context, and then are allowed another attempt at the practice exercise to increase their proficiency.
Analytical feedback provides analysis of learner performance. This may take the form of constructive criticism and specific recommendations on how to improve performance. Analytical feedback is going to be the most learner-specific feedback, and requires direct interaction with learners.
In scholastic settings, feedback is often provided immediately after practice. While this is preferred, it’s also difficult to provide immediate personal feedback in a learning environment where employees take training when it fits their schedules. That doesn’t mean trainers can’t or shouldn’t provide feedback, however. As we’ve seen, many types of valuable feedback can be automated through your course authoring software. And when automated feedback isn’t enough, trainers can still schedule times for feedback sessions as part of the training program.